Growth of business with major food retailer triggered significant increase in Eastern European labour – immigrant workforce largely high calibre but some resentment from indigenous staff leading to breakdowns in communication and quality issues.
How clearly had the change programme been presented to date? What was the message coming from directors? What were the root causes blocking cultural assimilation?
Lower staff turnover, 200% gross profit uplift over one year.
“I was already sold on the development value of coaching but was not expecting the measurable results that followed.”